Shipping

Order Fulfillment

Retail orders are normally processed within 3-5 business days; orders placed on a weekend will be processed on Monday. You will receive a notification, with tracking details, once your order has been shipped. 

Please note, DHL and USPS can experience occasional shipping delays, which unfortunately is out of our control. Packages may take extra time to reach their destination; only DHL and USPS can offer more details about status or delivery date, or reschedule a delivery. As per DHL and USPS, delivery adjustments must be made by the recipient, not by the shipper.

We greatly appreciate your patience and understanding. If you have any other questions about your order or the order fulfillment time, please contact [email protected].

Free Shipping Offer

All orders over $60 with a delivery address in the United States are eligible for free shipping. The Moment Tea reserves the right to select the shipping carriers and services used for all orders that choose the free shipping option, which may include UPS Ground, FedEx Ground Economy, USPS Priority Mail, USPS Ground Advantage, etc.

Shipping Cost Calculation

Shipping costs will be calculated at checkout based on the actual weight.

If you wish to ship your order via expedited methods, additional shipping fees may apply.

Shipping Times

Standard: 5 ~ 15 Business Days, maximum 20 Business Days

Expedited: 3 ~ 5 business Days, maximum 7 Business Days